FAQ

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Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, American Express, as well as Apple Pay, Google Pay, and shortly PayPal.

Shipping & Delivery

We use tracked 48 hour shipping for our deliveries with a 1 day processing period, so you can expect to receieve your products within 3 business days of placing your order.

We offer free shipping for orders over £50* (*Ts&Cs apply for heavy goods)

Here are the full details of our Shipping Policy.

Unfortunately, at the moment we only ship within the United Kingdom

Warranty & Repair

We offer different warranty terms depending on the product. For details about warranty coverage on a specific item, please check the product description or specifications section on that product's page.

Returns & Refunds

Yes, we offer full and partial refunds.

Please view our refund policy here.

A refund request can be submitted within 14 days of the purchase.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, the return shipping is covered by us.

Free returns

Returns within 30 days receive a full refund.

Fast shipping

Ship anywhere in the UK, rates available at checkout.

helpful support

Call us 9-5, Mon-Fri on +44 7502441300